Frequently Asked Questions

Digicel International is a division within the Digicel Group responsible for all Diaspora Business of Digicel Group. Its primary focus is to reach Diaspora groups around the world to connect with their loved ones where Digicel has an active network presence. Digicel Top Up or Digicel International offers these Diaspora Groups the opportunity to connect with their loved ones back home with various products to maintain a closer relationship in their respective Digicel Caribbean Market including; sending a Top Up (Mobile Credit), Money (Remittances), make international calls and more. ​

To use Digicel International services, Diaspora Customers can visit our website, download the Digicel International App, or visit one of the thousands of stores in the United States, Canada, the United Kingdom, the Dominican Republic, and many more countries.

A Top Up, also known as mobile recharge or airtime, refers to adding prepaid credit to a mobile phone account. Whether you’re doing a Top Up topping up for yourself or sending credit to a friend or family member, our platform makes the process simple and convenient, with instant delivery of the purchased phone credit or Plan to the intended Digicel number. ​

Mobile Top Up is also known as Mobile Recharge, Mobile Credit, Airtime Recharge, Refill, Send Minutes, Send Credit, Mobile Load, Balance, and more.  

Top Up: Send Mobile Credit to Loved Ones back home or Top Up your own Prepaid Digicel Number. Start your Top Up here.  ​

Plan: Send a Plan to your Friends and Family or for your own use. Digicel Prepaid Plans come with a range of validity Days, credit minutes, data allotment, SMS and more. Each plan has its own benefits. Find the one that fits best to the needs of you or your loved one here. ​

Send Money: If you are in the United States, you can Send Money to Haiti and loved ones will receive the money within minutes into their MonCash Mobile Wallet Account. You can also Send Money to hundreds of other countries or markets. Start Sending Money here. ​

eSIM: You can buy an eSIM for your next Trip to the Caribbean, either for business or pleasure. Keeping connected is important and is even better if you are connected to the Bigger Caribbean Network – Digicel. Click here to buy the eSIM that fits your lifestyle 

The service is available to all Digicel territories including; Anguilla, Antigua, Aruba, Barbados, Bermuda, Bonaire, BVI, Cayman, Curacao, Dominica, El Salvador, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Montserrat, Nauru, Panama, Samoa, St Kitts & Nevis, St Lucia, St Vincent, Suriname, Trinidad, Turks and Caicos, Vanuatu

To create an account, follow these simple steps:​

• Select the Sign In button at the top right of the screen​
• Then click on Sign Up at the bottom of the form.​
• Enter your email address and password OR select to sign up by entering your Facebook or Google account sign on information​
• Then tick the checkbox "Accept Terms and Conditions" after you have reviewed them.​
• Click on the Sign Up button below to complete the process​

Once completed, you will be automatically signed in and you can then proceed to purchase a Top Up or Plan for you or loved ones back home in the Caribbean.

You will need:​

1. A valid email address or social media account e.g.: Google or Facebook​
2. An active prepaid Digicel recipient number (Yours or the number you would like to send to)
3. A valid Payment Method; including Credit or Debit Card, PayPal, Apple Pay, Google Pay, and more.

This is a part of the policy to protect your privacy and security and the terms of service are used to protect your rights.

Your email address is required to register and use the service as a part of the Customer Care and identification processes so that you can be contacted if you face any difficulties.

You must also have a valid email address to receive confirmation emails for your transactions.

Digicel does not share any customers' email addresses with third parties. We will only use your email address to send information on online offers and you are free to opt-out from these emails at any time.​

For more information on the security and privacy policies of our website please click here 

When completing a transaction, Digicel does not store your credit card information. All sensitive information is held by our payment processor who keeps this data secure to the stringent requirements of the Visa and Mastercard compliance teams.

All information transmitted is done through secure protocols (SSL - Secure Socket Layer); one of the most widely used and safest security protocols available on the web - you will see it used at all leading sites.​

For more information on the security and privacy policies of our website please click here 

Yes, to reset your password, go to the Log In page then click on "Forgot Password" or simply click here​

You may access the Digicel Top Up website and log into your Digicel Top Up account. ​

Proceed with the transaction as usual by entering the telephone number and the Top Up amount then select “Pay Now”.​

Once on the Pay & Checkout page, your stored card will be displayed right below.​

Choose a Payment Method.​

Simply, click the Trash icon beside the card to remove it from the account.

No, it is not necessary to enter your card details each time you use the website or the Digicel International Top Up App. If you wish to save your card details, please tick on the 'Securely store card for next time' box as you complete your payment details. This is safe and secure.

You may view your account history when logged in by clicking on the profile icon in the top right-hand corner of the screen and then by selecting Transaction History from the drop-down menu.

No. The account history cannot be deleted. This provides an important record of your past transactions on the Digicel Top Up website.

Yes, our Top Up website is mobile optimized, so you will enjoy using it on your smartphone just as much even if you do not have our app installed. Please remember to bookmark this page for easy access to buy (for yourself) or send loved ones Top Up or Plans.

Yes, Digicel International Customers Abroad or in Markets can buy Internet data in two ways:​

You can buy or send a Plan to Digicel Prepaid Customers, each Plan will indicate the benefits, including the Data allowance and validity.​

You can buy or Send a Top Up (Mobile Recharge), and when receiving the Credit on their Phones the Digicel Prepaid Customer can buy a Plan.

There are different currencies accepted, and depending on where you are located you will see different options, but we accept all local currencies (ANG, QWG, XCD, BBD, BMD, JMD, SRD, TTD, KYD, HTG) and international currencies (USD, CAD, GBP, XCD, EUR, AUD, NZD, DOP).​

You may edit the billing currency when you are on the Pay & Checkout page by selecting an option from the drop-down menu, under the Billing Currency section of the page.

The following payment methods are accepted:​

• Apple Pay​
• Google Pay​
• VISA Credit cards​
• VISA Debit cards​
• VISA Electron cards​
• MasterCard Credit cards​
• MasterCard Debit cards​
• Maestro Card​
• NCB Key Cards (JMD Only)​
• American Express​
• PayPal - This is accepted for select currencies (USD, CAD, EURO, GBP)​
• Discover (USD Only)​
• Diners (USD Only)

Exchange rates fluctuate daily and are automatically updated to reflect these changes. The website and the Digicel International App will state the total amount the recipient will receive before you submit the transaction, make sure you review it before you send the mobile recharge.

Sales or Value-Added Taxes are applied to purchases according to the Digicel country that receives the Mobile Recharge (Top Up). The value Top Up received is minus the tax amount.​

For some markets, you can choose to cover the additional tax amount or have it deducted from the Top Up value.

There are NO transaction fees charged for using the website or the Digicel International App however, please check with your respective banks as some may charge banking or credit card fees.

Once the transaction is successful you will receive the following forms of confirmation:​

1. A summary is presented on-screen at the end of the transaction​
2. A confirmation email with a receipt for your transaction is sent to the email address that you registered your account with.​
3. You can view a record of the transaction in the Transaction History tab in your account.​
4. The recipient will receive a text message confirming the Top Up received to their mobile phone

Transaction amount received can be validated several ways:​

The value that will be received by the recipient is displayed when a Top Up amount or a Plan is selected. This can later be viewed from the Transaction History tab when logged in to your account.​

The recipient will receive a text messaging confirming the amount of the Top Up credit and bonus credit (when applicable) that is received.​

If a Plan is purchased, the recipient will receive a text messaging advising on how to check the balance(s).

The Plan will start running as soon as the Plan is bought, and the Validity depends on the Type of Plan you Buy or Send.​

Please be aware that if the Prepaid Digicel Customer has an active Plan, the new Plan will start the moment it is bought and will terminate the validity of the old Plan. This means that adding a new Plan on top of another one does not extend the duration of the old Plan. 

Please check that you have used a valid email address. If not, please register again using a valid email address.​

If you used a valid email address, please check your junk email or spam filter​

If you can’t find it, please contact Customer Care at onlinetopup_cc@digicelgroup.com.

Here are the main reasons why your Top Up may fail:​

• Your bank may have declined the payment​
• Your browser may be preventing you from completing the transaction. In this case, please clear your cache and browser history and try again. You may also try using another browser type or the Digicel International App.​
• There may have been a problem processing the transaction. In this case, please contact Customer Care using the Live Chat option available from the Top Up Page or via email at onlinetopup_cc@digicelgroup.com.

The system verifies the validity of each number that is entered and will return a message advising whether or not the Top Up can be completed. If a Top Up or a Plan is sent to an incorrect number, Digicel will be unable to provide a rebate as transactions are sent instantly and available immediately for use.

We recommend that you verify the number before you confirm your payment.

Please check that the number you have entered is a Digicel Prepaid number.​

If you are attempting to Top Up a Digicel number that is registered as a postpaid phone or one that is registered to another network, you will see the following message “This phone number is not a Digicel Prepaid Number".​

You can re-enter the phone number by clicking "Edit Phone Number"

AutoPay, short for Automatic Payment, is the process by which a transaction is made on your account for a Top Up or Plan of your choosing and is done on a specific date every week, month or period that you desire. Automating your mobile phone payments with AutoPay can provide you with convenience and ease, by eliminating the need to remember to do a Top Up or buy a Plan every time. With AutoPay set up, your payment and card information will be secure and confidential and will be used for all your future AutoPay transactions, without you having to enter your payment details every time. This service ensures that you and your loved ones are always connected, and you can cancel AutoPay at any time.

During your purchase please ensure you choose the option to enable AutoPay/Recurring Plan.  Upon payment, please ensure that you choose to save your credit card information when entering your payment details.  ​

• Please note, that the service cannot be used with PayPal, AmEx, or NCB Keycard. It can only be used with Mastercard and VISA payment methods. 

AutoPay is for PLANS and The selected Plan can be scheduled to be resent upon expiry of the current plan. 

Auto Top Up is for Top Up and the selected Top Up amount can be scheduled to be resent every 7, 30, 60, or 90 Days

App Cancellation
1. Log into your account​
2. Click on the "More" icon at the bottom right-hand corner of the screen​
3. Select “Frequent Payments”​
4. Select Auto Top Up and AutoPay.​
5. Click on the Trash icon to delete the AutoPay or Auto Top Up​

Web Cancellation
1. Log into your account​
2. Click on the "Profile" icon at the top right-hand corner of the page​
3. Select “Recurring Payments”​
4. Click the Trash icon to delete the AutoPay or Auto Top Up

Yes, Digicel International has constant promotions, and the best way to be aware of these promotions is to register as a customer on our website or in the Digicel International App and you will receive emails and app notifications with these promotions. Be sure to enable mobile App Notifications.

Digicel Top Up done on the web and App are usually treated as regular Top Up, so most promotional offerings apply. We recommend that you review the Terms and Conditions for specific promotions to confirm your qualification for doing a Top Up Online or via the Digicel International App.​

Please be aware that Promotion Bonuses have a specific validity day and are usually used before the Top Up Credit, also in some countries/markets to receive the Bonuses the Prepaid Digicel Customer must claim the promotion via SMS. Please read the Terms and Conditions for each specific promotion in the promotions section. 

This varies for each country and ranges from 2 to 10 days. Please click on the Read More link on the Promotions box, then select All Markets Bonus Offers for the bonus expiry for your specific country. ​

Please refer to the T&Cs of your specific promotion to confirm the bonus minutes validity period. Each promotion has its specific landing page with more details.